unlose · support

Support

Email billing@unlose.sh with billing and account questions, or to report a bug. Individual-plan subscribers get priority replies.

When asking for help

Send the command, the short error code, and what you expected. Review diagnostic output before sharing it. Never send a recovery code, session token, complete share link, transcript, or environment file.

Account deletion status

Run unlose account delete --confirm DELETE on a logged-in machine that has the recovery key. This permanently removes the active hosted account and its data while preserving the local plaintext, owner-only vault. A one-way deletion marker prevents database recovery from bringing the account back; encrypted database backup copies expire within seven days. Running unlose logout only revokes access; it does not delete the account or its data. Signing in again after deletion creates a new, empty hosted account. Never send a recovery code or session content when asking for help.